DirectStay
This notice explains how DirectStay uses information from property owners, prospective guests, and people who use DirectStay services.
Last updated July 24, 2026.
For owner intake, DirectStay may collect names, contact details, property and business information, submitted links, calendar sources, content, and notes. When a guest submits an inquiry on a live property site, DirectStay may collect the guest's contact details, requested dates, party size, message, reply preference, consent record, IP address, browser details, and related inquiry history.
We use owner information to review, build, launch, secure, bill for, and support the requested service. We use guest-inquiry information to route the inquiry to the property owner, help the owner review it, prepare owner-approved reply drafts, prevent abuse, maintain records, and support the resulting guest relationship. The property owner controls booking acceptance, prices, payments, refunds, and guest communications.
DirectStay does not use an intake request to contact guests, change Airbnb or VRBO listings, make the site public, make it bookable, or publish marketplace photos, listing materials, ratings, or review references without owner approval and confirmation that DirectStay may use them.
DirectStay may use hosting, database, email, security, analytics, payment, and AI-assisted service providers only as reasonably needed to operate and support the service. DirectStay does not sell owner or guest information, use one property's guest list to market another property, or knowingly permit owner or guest data to be used to train a general-purpose AI model.
A first look is prepared for owner review. It is not intended to be searchable, public, or bookable unless the owner separately approves launch and the related content, inquiry, and booking setup.
Owners can ask DirectStay to correct, export, or remove submitted intake and service information subject to their agreement and applicable law. Guests may ask to access, correct, or delete inquiry information, although the property owner may need to retain booking or transaction records. DirectStay may retain limited backups, security logs, consent records, billing records, and records required by law.
DirectStay uses reasonable safeguards but no online service can promise absolute security. You may choose not to submit an inquiry and contact the property owner through another available channel. DirectStay will provide legally required privacy notices and respond to applicable privacy requests.
When an owner accepts an agreement electronically, DirectStay retains the exact agreement, version, agreement fingerprint, typed signer name, title or capacity when applicable, authority attestation, acceptance time, IP address, and browser details. DirectStay uses this evidence to provide a signed copy, administer the service, prevent fraud, and establish the authenticity of the electronic record.
Reply to your DirectStay review thread, email harbor@directstay.app, or request a private review if you are starting a new owner intake. Guest-inquiry requests should identify the property and the email address used for the inquiry so DirectStay can locate the correct record.
