DirectStay
This notice explains how DirectStay uses information from property owners, prospective guests, and people who use DirectStay services.
Last updated September 7, 2026.
For owner intake, DirectStay may collect names, contact details, property and business information, submitted links, calendar sources, content, and notes. When a guest submits an inquiry on a live property site, DirectStay may collect the guest's contact details, requested dates, party size, message, reply preference, consent record, IP address, browser details, and related inquiry history.
We use owner information to review, build, launch, secure, bill for, and support the requested service. We use guest-inquiry information to route the inquiry to the property owner, help the owner review it, prepare owner-approved reply drafts, prevent abuse, maintain records, and support the resulting guest relationship. The property owner controls booking acceptance, prices, payments, refunds, and guest communications.
The owner form confirms that the requester owns or manages the property, or has permission to discuss it. It authorizes DirectStay to use submitted links and public property information to research a private preview and reply by email. Nothing becomes public or bookable until the owner approves it and confirms DirectStay may use the selected materials.
DirectStay may use hosting, database, email, security, analytics, payment, and AI-assisted service providers only as reasonably needed to operate and support the service. DirectStay does not sell owner or guest information, use one property's guest list to market another property, or knowingly permit owner or guest data to be used to train a general-purpose AI model.
On DirectStay's four owner-marketing pages—the home, owner, pricing, and private-preview request pages—browser analytics record limited aggregate activity: page visits, preview-link clicks, form starts, and separately labeled video events. A submitted preview request, including its contact and property details, is stored separately in DirectStay's lead system; browser events are not treated as proof of submission. DirectStay may attach a first-touch snapshot containing the landing-page path, referring website domain, selected campaign labels, and capture time. The browser may retain that snapshot for up to 90 days. DirectStay excludes full referrer URLs, arbitrary query strings, advertising click IDs, search terms, browser fingerprints, and cross-site browsing history from that snapshot.
Owners can ask DirectStay to correct, export, or remove submitted intake and service information subject to their agreement and applicable law. Guests may ask to access, correct, or delete inquiry information, although the property owner may need to retain booking or transaction records. DirectStay may retain limited backups, security logs, consent records, billing records, and records required by law.
DirectStay uses reasonable safeguards but no online service can promise absolute security. You may choose not to submit an inquiry and contact the property owner through another available channel. DirectStay will provide legally required privacy notices and respond to applicable privacy requests.
When an owner accepts an agreement electronically, DirectStay retains the exact agreement, version, agreement fingerprint, typed signer name, title or capacity when applicable, authority attestation, acceptance time, IP address, and browser details. DirectStay uses this evidence to provide a signed copy, administer the service, prevent fraud, and establish the authenticity of the electronic record.
Reply to your DirectStay review thread, email harbor@directstay.app, or request a private review if you are starting a new owner intake. Guest-inquiry requests should identify the property and the email address used for the inquiry so DirectStay can locate the correct record.
